Technical support is available 24 hours per day, 7 days per week! For sales and all other inquiries, we are open Monday through Friday, 10:00 AM to 8:00 PM and Saturday, 10:00 AM to 2:00 PM Eastern time.
Our goal is to answer your questions as thoroughly and efficiently as possible.
Prior to contacting us, please review the FAQ and Support pages,
as these contain answers to most questions and directions on using self-service features, such as the Customer Portal, to perform most actions.
Existing customers should use the Customer Portal.
Particularly, please note that as per our terms of service, moves, changes, and cancellations
are accepted only via the customer portal.
Tip: if contacting us by phone - please try to:
-Have ready identifying account information and/or the relevant ticket or order numbers, if applicable
-Have access to this website as you may be referred to it
-Have access to the Customer Portal, if you're an existing customer, as you may be referred to it
-Have access to your e-mail
-Be present on the premises with the service/equipment, if contacting us regarding a service failure
Telephone: (647) 723-6365 Fax: (888) 723-6532 (pre-authorized use only)
Kitchener-Waterloo: (519) 880-3674 Toll-free: (888) 444-8843
Write to us:
PO BOX 2456, STN B
RICHMOND HILL ON L4E 1A5
Request us to contact you
Existing customers: do not use this form. Please login to the portal instead.