Personal Business Support FAQ Order Customer Portal Contact Us
Help Desk staff
Technical support is available 24 hours per day, 7 days per week! For sales and all other inquiries, we are open Monday through Friday, 10:00 AM to 8:00 PM and Saturday, 10:00 AM to 2:00 PM Eastern time.

Our goal is to answer your questions as thoroughly and efficiently as possible.

Prior to contacting us, please review the FAQ and Support pages, as these contain answers to most questions and directions on using self-service features, such as the Customer Portal, to perform most actions.

Existing customers should use the Customer Portal. Particularly, please note that as per our terms of service, moves, changes, and cancellations are accepted only via the customer portal.

Tip: if contacting us by phone - please try to:
-Have ready identifying account information and/or the relevant ticket or order numbers, if applicable
-Have access to this website as you may be referred to it
-Have access to the Customer Portal, if you're an existing customer, as you may be referred to it
-Have access to your e-mail
-Be present on the premises with the service/equipment, if contacting us regarding a service failure


Telephone: (647) 723-6365       Fax: (888) 723-6532 (pre-authorized use only)

Kitchener-Waterloo: (519) 880-3674       Toll-free: (888) 444-8843

Write to us:
PO BOX 2456, STN B

Request us to contact you
Existing customers: do not use this form. Please login to the portal instead.
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