Switching is easy. Simply cancel the service with the provider at least one week before you want us to take over, then order our service and let us know of your disconnect date. It will become the activation date for our service and you should experience no downtime. If your provider is Sympatico, we need the cancellation number from them when you place your order with us.

Switching is easy. Simply cancel the service with your provider, allowing enough time so that we may send you a modem (if applicable) and activate the service. The two services will overlap, so you will not experience any downtime.

Normally, your DSL line will take 5 business days to activate. Dry DSL takes 5-15 days.

• Use your own DSL modem or buy one
• Rent a DSL modem from us ($3/month)
• Buy a DSL modem from us, see Hardware for details

If buying or renting from us, we will preconfigure the DSL modem with your login to connect automatically, if you wish. In this case, you will only need to connect the modem to your PC or router.
There is a $10 shipping charge for modems rented/purchased from us sent within ON/QC or we can deliver for free within our field service area.
For information on what modems are currently available for sale, please contact us.

$3/month.

You can install the modem and connect a computer/router by yourself easily, by following the instructions on our support area. However, we provide a free professional installation service in selected areas of Ontario.

Yes. We provide a static IP for $4/month, /30 subnet (2 usable IPs) for $5/month, /29 subnet (6 usable IPs) for $10/month, /28 subnet (14 usable IPs) for $20/month. For other options, including custom solutions, please contact us.

Yes, we allow servers on our network.

No, we do not throttle or block any traffic.

There is a limit of 200GB/month for regular (Standard/Pro) DSL packages and 10/GB for Lite/Basic DSL packages. Additional traffic is charged at $0.50/GB.

You can check your usage at http://www.caneris.com/Usage

There are no term contracts. We require notice of cancellation at least 14 days before the end of your current monthly billing cycle. If you cancel the service before the activation date, or within 30 days of the activation date, then a $25 charge applies.

Yes. Please contact us for the address.

Please contact us for the server names.

There is access to text newsgroups. A static IP address ($4/month) gives access to binary newsgroups. Please contact us for the server name of our news (NNTP) server. No login is required. To obtain a static IP, please contact customer service.

Yes. You need a filter for each telephone/fax or other device that connects to your phone line. Your DSL modem should NOT have a filter on it.

Any DSL modem which supports the "G.lite" or "G.dmt" standards and is configured for VPI/VCI 0/35 should work. If the modem was used with another DSL provider in Ontario or Quebec, then it will work with our service. Should you have any questions or require assistance, please do not hesistate to contact technical support.

There can be many reasons and the line might still be serviceable. If you have recently moved, the line is new, your telephone number is unpublished or is with a home phone provider other than Bell Canada (e.g. Rogers, Primus, etc.), then the line might still be serviceable. Please contact us with your address and we will promptly let you know. It is also possible that you are located too far from telephone company equipment (DSLAM).

Please obtain the circuit number from your provider, then place an order with us and we will let you know if your location is serviceable. The circuit number is formatted as LCLXXU########BLCA###, where the # signs are numbers.

Yes. Our dry DSL service is for you.

You must notify us at least 14 days before your move. For your convinience, the Customer Portal has a move form. A $5 fee applies for moves after the first month, and a $25 fee applies if you move within 30 days of the activation date. If you have Dry DSL, then fees may be different; please review the appropriate service page.

Yes. You must notify us at least 14 days before your phone number or provider changes, or if the name on your phone bill changes. For your convinience, the Customer Portal has a change form. A $5 fee applies for any of these changes.

Regular DSL services do not have a setup fee. Dry-loop DSL and Dedicated DSL have activation fees. Please consult the appropriate service page for more information

$25

• Moving within 30 days of the activation date
• Speed change (e.g. from Standard to Lite, from Lite to Standard, etc.)
• Cancelling within 30 days of the activation date or before the activation date

$5

• Moving after the first month
• Changing your telephone number, provider, or name on the phone bill

Dry DSL may have different fees. Please consult the appropriate service page.

Probably. Please contact us.