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Hardware
| Hardware | Feature Highlights | Price | |
| Netopia 3346 Modem | ADSL2+ / wired 4-port router | $23.95 | Order |
| Netopia 3347 Modem | ADSL2+ / wired 4-port router / wireless / VPN endpoint | $40.00 | Order |
| DSL Filter | single-jack or with splitter | $3.00 | Order |
Frequently Asked Questions - Hardware
These questions and answers apply only to hardware (such as modems and filters) we sell.
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Where can I order modems, filters, and other hardware?
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Do I have to subscribe to your services to buy hardware?
No. Anyone may buy hardware.
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What is included with modems?
Modem, power supply, line cord, patch cable.
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How do I get modems and filters?
- Pickup from a pickup location - available in selected areas
- Shipping ($10) - available within Ontario and Quebec
- Shipping ($15) - available outside Ontario and Quebec
Note that the shipping charge indicated is for up to one modem and three filters.
Shipping charges for additional modems will be calculated based on your location and quantity ordered; around $5/modem usually.
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What is the condition of modems?
Netopia 3347s and 3346s are new modems.
Power supplies, line cords, Ethernet cables, and non-DSL functionality (e.g. router, WiFi) is not tested.
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What is the return policy?
Returns are not permitted. Replacements are provided under warranty (see next question).
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What is the warranty period?
Netopia 3346 180 days
Netopia 3347 270 days
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What are the warranty conditions?
We will replace defective modems,
where they are determined to be defective by us on a case-by-case basis.
Replacements will not be provided under some conditions, including without limitation:
-You have DSL line issues
-The modem is incompatible with your other equipment
-You do not like the modem for any reason
-You have damaged the modem yourself (as determined by us and not including shipping)
-You have tamepered with the modem in any way, including altering the serial numbers on the board or the stickers on the case, or you
have opened the case.
-You attempt to replace a modem which was not purchased from us.
It is your responsibility to arrange for us to get the modem. We may pick it up and provide a replacement instantly in some cases, if we are able to test
it on your premises.
Replacements are shipped out (shipping paid by us) or delivered as soon as possible after the returned units are confirmed defective.
This question/answer does not cover all situations. We reserve the right to refuse to replace a unit for any reason, without explanation.
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What are the payment methods?
Payment may be made by Visa/MasterCard, E-mail Money Transfer, and money order only.
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