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Frequently Asked Questions

DSL Hardware
Caneris offers a selection of DSL hardware including modems and filters with convenient pickup and delivery options. DSL and Dry DSL customers receive free hardware (modems and filters) if choosing to pre-pay for one year of service.


HardwareFeature HighlightsPriceOrder
Netopia 3347 Modem
Netopia 3347 DSL modem		ADSL2+ wired/wireless 4-port modem/router
and VPN endpoint		$40.00Caneris DSL / dry DSL subscribers only
SpeedTouch 516 Modem
SpeedTouch 516 DSL modem		ADSL2+ single Ethernet port modem/router$45.99 Buy Now
DSL Filter
DSL filter		Excelsius single-jack DSL filter$3.00Buy Now


Frequently Asked Questions - Hardware

These questions and answers apply only to hardware (such as modems and filters) we sell.
  1. Where can I order modems, filters, and other hardware?
  2. Do I have to subscribe to your services to buy hardware?
    No. Anyone may buy hardware except where otherwise indicated.
  3. Will the modem work with another service provider / are the modems unlocked?
    The modems are not locked to Caneris DSL service. They come with generic firmware.
  4. What is included with modems?
    Modem, power supply, line cord, patch cable.
  5. How do I get modems and filters?
    • Pickup from a pickup location - available in selected areas
    • Shipping ($10) - available within Ontario and Quebec
    • Shipping ($15) - available outside Ontario and Quebec
    Note that the shipping charge indicated is for up to one modem and four filters. Shipping charges for additional modems will be calculated based on your location and quantity ordered - typically around $5/modem for extra modems and/or up to five more filters.
  6. What is the condition of modems?
    Netopia and SpeedTouch modems are new.
  7. What is the return policy?
    Returns are not permitted. Replacements are provided under warranty (see following questions for details).
  8. What is the warranty period?
    SpeedTouch 516   12 months
    Netopia 3347   9 months
    Rented modems have a perpetual warranty.
  9. What are the warranty conditions?
    We will replace defective modems, where they are determined to be defective by us on a case-by-case basis. Replacements will not be provided under some conditions, including without limitation:
    -You have DSL line issues
    -The modem is incompatible with your other equipment
    -You do not like the modem for any reason
    -You have damaged the modem yourself (as determined by us and not including shipping)
    -You have tamepered with the modem in any way, including altering the serial numbers on the board or the stickers on the case, or you have opened the case.
    -You attempt to replace a modem which was not purchased from us.

    It is your responsibility to arrange for us to get the modem. We may pick it up and provide a replacement instantly in some cases, if we are able to test it on your premises.

    Replacements are shipped out (shipping paid by us) or delivered as soon as possible after the returned units are confirmed defective.

    This question/answer does not cover all situations. We reserve the right to refuse to replace a unit for any reason.
  10. What are the payment methods?
    Payment may be made by Visa/MasterCard, E-mail Money Transfer, and money order only. Caneris DSL subscribers may pay by their usual payment methods.
  11. Where are the pickup locations?
    Toronto (Dundas & Islington). Our Richmond Hill location is closed temporarily effective March 6th.
  12. What are the pickup location hours?
    Richmond Hill
    CLOSED TEMPORARILY

    Toronto
    Monday through Thursday 13:00 - 18:30
    Friday 12:30 - 16:30
  13. How soon do you ship orders?
    For Caneris DSL subscribers, modems are pre-configured and shipped such that they arrive to coincide with your activation date. For non-subscribers, hardware is shipped within 24 hours of your payment being processed.
  14. What is the hardware revision number for the ST516 modem?
    v6 (516v6)