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Support Information
Technical Support may be reached 24 hours per day, toll-free at (866) 827-0021.
Be sure to review our FAQ page as it contains valuable information.
DSL Setup
- For each phone, fax, security system, satelite dish, and other device
that connects to your phone line, you need to install
a filter. Your DSL modem should not have a filter on it.
- Connect the phone cable from a phone outlet to your DSL
modem
- Connect the network cable from your computer or router
to the DSL modem
- Connect the power cable from a power outlet to your
DSL modem
- Wait for 15 seconds and look at the "DSL" light on
the front of the modem. It should be solid. If it is not,
verify your filters as in step 1. If you are still having
problems, please contact
technical support
Connection Setup
- For DSL services, configure a PPPoE connection
with your username and password
- For dial-up, configure a dial-up connection
with your username and password
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